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But once you actually bite the bullet and spend $20k you realize that fishbowl doesnt do half of the stuff promised by the sales rep." The sales department will promise you the world and say, "Oh yeah Fishbowl can do that". Customer service is possibly the worst part of this software. "DON'T DO IT! - There are no pros to this software. If you think it's worth the risk, buy with extreme caution.ĭon't take it just from us. And now, you seriously expect us to pay another $8,831 for two more years of service?įishbowl advertises functionality that still doesn't exist, then instead of fixing the problem, they ask for more money. If the product worked in the first place, we would have used and enjoyed it. Your "service" team never even answers the phone.
FISHBOWL INVENTORY APP REVIEW SOFTWARE
Service for what? Software that does not work?įishbowl, you did not respond to our concerns. He sent us an invoice for $8,831, for two more years of service. This poor sales rep knows that the software doesn't work, but as you can see, his job is to try and collect as much money as possible. You've got to be kidding me.īut wait, there's more! Almost a year later now, they're contacting us again to see if we want to renew our service agreement. And get this: the same day, they emailed us asking if we wanted to renew our service agreement early. Nevermind the fact that other software applications do successfully link with no problem. It's been a few months since then - have they fixed anything? Of course not. Will that new website platform be compatible? Who knows! But I'm sure Fishbowl will tell us it is, so they can make a sale, just like they did the first time.īut it doesn't stop there! After refusing to offer any kind of refund for our useless, non-functioning software, Fishbowl directly emailed all Magento 2 customers to tell them that the software does not work. Never mind the fact that it would take hundreds of hours of work to transition to a different website. Instead of fixing the problem, or offering any kind of compensation, Fishbowl suggested we build and use a completely new website. Even if we were late in discovering the problem, is any agreement legal when there's clear negligence, and false and deceptive advertising? Is that right? You decide.
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We spent weeks entering items, preparing the system, and finally discovered that the software did not function as advertised. Should we have discovered the deficiency earlier? Sure, but it took us a while to get everything set up and tested with our website.
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The should have been a red flag, but I guess I'm a trusting person. Fishbowl makes you sign an agreement when you purchase saying there won't be any refunds after a certain period, no matter whether the software keeps working or not. Yeah, we know that.Ĭan't we just get a refund? No. The entire software was completely useless to us because we had no way of bringing inventory data into the inventory system! We can't manually enter hundreds of orders every day. We asked why it didn't work, and rather than fixing the problem, they just confirmed that it doesn't work. In reality, the compatibility was severely limited, and the software they happily sold us did not work with Magento 2 for a number of key features. Based on the information that's (still) on Fishbowl's website, you would think Fishbowl works fine with Magento 2, to at least collect sales orders, and post tracking information and inventory levels back to your website: We bought Fishbowl because they specifically advertised compatibility with our website platform, Magento 2. But we thought it would be great, because it would give us better inventory management with Quickbooks, and link together our eCommerce website running Magento 2, where we take in all of our orders. We're not a big company, and $18,000 was a pretty big investment for us.
FISHBOWL INVENTORY APP REVIEW LICENSE
We purchased a Fishbowl license with warehouse features, and integration with the Magento 2 ecommerce platform. You might lose thousands of dollars, just like we did. They will take your money, then leave you high and dry. It may serve your needs, but what happens if a feature doesn't work? What if it isn't compatible with your processes in the end? Will they help you fix it? Sadly, no. Don't get fooled like we did.įishbowl inventory management software is a basic ERP system that links with Quickbooks.
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Fishbowl Inventory has a history of deceptive advertising and horrible service.